1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you engage with our services, contact us, or use our website. This includes:

Contact Details: Name, email address, phone number, and other contact information.

Business Information: Details related to your company, including business name, address, and industry, relevant to our web design and social media management services.

1.2 Technical Data

We collect technical data to enhance your experience and analyze website usage. This includes:

IP Address: To identify the device used to access our website.
Browser Information: Details about the browser and operating system you use.

Cookies and Tracking Technologies: Small data files stored on your device that help us understand how you interact with our website. You can manage cookies through your browser settings.

2. How We Use Your Information

2.1 Service Delivery

We use your personal and business information to:

Provide and manage the web design and social media management services you request.

Communicate with you regarding project updates, service enhancements, and customer support.

2.2 Marketing and Promotions

With your consent, we may use your contact details to:

Send you educational and promotional materials, newsletters, and information about our services that we believe may interest you.

Conduct surveys and collect feedback to improve our services.

2.3 Website Improvement

We analyse technical data to:

Understand website traffic patterns and user behaviour. Improve the functionality, design, and content of our website.

2.4 Legal Obligations

We may use your information to comply with legal requirements, enforce our terms of service, and protect our rights and the rights of others.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

Payment processors.
Web hosting and cloud service providers. Marketing and analytics platforms.

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will ensure that any successor organization continues to protect your information in accordance with this Privacy Policy.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data.
Access controls and authentication procedures. Regular security assessments and audits.

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and update your personal information. You can request access to the information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or contacting us directly.

5.3 Data Portability and Erasure

You have the right to request a copy of your data in a structured, commonly used format and to request the deletion of your data under certain circumstances. We will respond to such requests in accordance with applicable laws.

6. Cookies and Tracking Technologies

6.1 Cookies

Cookies are small text files placed on your device that help us recognise you and improve your experience on our website. We use cookies for:

Session management.
Analysing website usage and performance. Personalising content and advertisements.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6.2 Other Tracking Technologies

We may use other tracking technologies, such as web beacons and pixels, to collect information about your interactions with our website and emails.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@xlpxl.com
Phone: +91 9833778383
Address: 1002, 10th Floor, Sanjona Chambers, Opp IIPS, Chembur, Mumbai – 400088